Guest post by Duncan Ward
With many businesses taking a good look at the longevity of their communications technology, while working remotely, the question of whether now is the perfect time to move to the cloud, is one that is frequently asked.
With both communication needs and the ways in which we work changing drastically, businesses are looking for flexible, long-term communications solutions to enable their teams to work anywhere, anytime.
Ideally, businesses require communications solutions that pair traditional phone system features with futureproof technology, something for which the cloud is the ideal solution.
A cloud phone system is hosted in the cloud, meaning that teams can stay connected whether they’re in the office, on the road or at home. Plus, cloud phone systems suit budgets of all sizes.
Unfortunately, many businesses found remote working difficult as a result of outdated technology, which meant their teams were unable to easily make, take and transfer calls. This resulted in a disconnection between team members and disgruntled customers. But, those already utilising cloud technology experienced full flexibility, as they were able to connect to their phone system wherever there is a WiFi connection.
Business benefits of a cloud phone system
Cloud phone systems are easy to use, feature-rich and packed full of business benefits to make it that much simpler to work from anywhere. Ideal for a flexible workforce, a cloud phone system:
· Allows you to video conference at the touch of a button
· Calls can be made and taken across any device, meaning no missed calls or potential sales
· You can easily add and remove users as cloud phone systems are made to be scalable
· Saves your business money on call charges, less hardware and more opportunity for virtual fixes which are cheaper than engineer call out charges
· Built-in disaster recovery and improved security
· Call reporting and call recording allow for easy team management
· No need for additional cabling
· More environmentally friendly
· Much faster than traditional phone systems
Is now the right time to move to the cloud?
Following BT’s announcement that, as of 2025, ISDN lines will become obsolete, many people began to consider a move to the cloud. This has resulted in businesses looking for alternative, futureproof solutions, in order to switch well before the 2025 cut off.
Plus, now that lockdown rules are easing, businesses are entering the ‘new normal’, with many staff working from different locations for the long-term, and therefore accelerating the need for futureproof solutions. A cloud phone system ensures that your remote team members don’t need to feel remote, as not only can they keep in touch with cloud phone system features like instant messaging, audio calling and email, but they can video call at the touch of a button.
Not only is it crucial to keep your teams connected, but following the difficult months of lockdown, it’s essential to consider the cost aspect. Cloud phone systems are very cost effective as they are billed at the same monthly cost and call costs are much lower, due to being made over an existing internet connection.
If you’re considering whether now is the perfect time to move your communications to the cloud, contact the Network Telecom team for further information and a free, no obligation quote.